HayesJupe's Blog

December 21, 2010

Stuck in the HP support void

Filed under: Uncategorized — hayesjupe @ 6:40 am

When it comes to corporate hardware (server and workstations) we often get asked who do we recommend.

From my point of iew, their all ok – HP/Dell/IBM/Lenovo/Acer – some people have a preference for the HP CMI tools or ILO, others dont mind DRAC and OCMI tools etc – all of them have their strong and weak points (a big one is scripting of the TPM config for bitlocker on workstations)

Anyhoo – there seems to be  massive void when it comes to small company support (such as us) – i tried a few times yesterday to ring HP – and stuck in the cycle of death.

Me: “Hi, i have a HP laptop model number x, serial number x which is out of warrnaty and i’d like to get the monitor repaired”

Them: “I’ll just ask you for all those details again, mis-understand half of them because english isnt my native language and then shunt you off to a different department”

Me: “Hi, i have a HP laptop model number x, serial number x which is out of warrnaty and i’d like to get the monitor repaired – the last department sent me here”

Them: “I’ll just ask you for all those details yet again, mis-understand half of them because english isnt my native language, tell you you have come to the wrong department and send you back to the department you just came from”

And thus begins the infinte loop of HP!

Does anyone out there have a method of getting support (in Australia) for us non-large corporates ? Is there anyone at HP support that speaks english ?

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