HayesJupe's Blog

November 12, 2011

EA – your a bunch of fucking arse clowns…..

Filed under: Games — hayesjupe @ 8:31 pm

So i went over my brother in laws place today and checked out skrim…. ohhh pretty…. and just looks plain good… hes not having any of the crashing issues a few other mates are having…

im going to wait for skyrim, but it did make me want to play something, so i tried to play dragon age:origins – old i know…. but a good game is a good game, not matter its age.

Start it up – get prompted to create a bioware account… no thanks, i already have enough accounts.

Apparently if i dont sign up, i dont get a bunch of content….. so i try to sign up…. i must upgrade my account…. ok, i upgrade my account to an EA master account, register the game etc…. now, i try to login – password incorrect…. funny thats the same password i use to logon to the EA website and the bioware website – and it works. So, from the EA control panel, i click “customer support” – and get taken through to a generic page where i must enter the game name again… and then get a bunch of FAQ’s and manulas – none of therm relating to my issue.

On the bioware site – i have to fill out yet more information (but at least it picks up the correct account) – try to register the game…. after having to re-logon 4 times…. and hey, it wont register, just an endless loop of logon prompts and key entry – yay.

So now ive gone through all this crap – and i still cant get content in the game, which i have already fucking paid for!

so EA…..

1) If you going to make a centralised platform for registering/buying etc games and storing achievements etc… fine…. but make it fucking work. Its a piece of shit at the moment.

2) Why the fuck do i need to register for content i have already purchased. Just because your marketing fucking arseholes have dollar signs in their eyes and dream of having a money printing press – like steam…. doesnt mean you should get my personal details on top of the money i have already paid you for the game – thats fucking dispicable.

3) There is no option for contacting them anywhere on the site…. So you’ll take the cash, implement stupid requirements to shaft your end users, but wont support them when it doesn’t work….

As you may have guessed – im fairly unimpressed…. this is what happens when companies are run by lawyers and marketers instead of people that actually care about the product they are delivering.

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3 Comments »

  1. i definetley agree i was trying to change one simple aspect of my account it said my age was 10 years younger than i am so i go through screen after fucking screen trying to change it just so i can download some contact that supposedly i wasnt old enough to get after. 45 minutes of frustration i gave up so i decide that im going to send them a not very nice email …and what do you know there is absalutlley no email for which to contact them at all…you may be unimpressed but i am straight-up pissed off. they dont help their customers and have made it very clear that its much easier to ignore peoples complaints and askings for help rather then actually doing the decent thing and taking the 2 seconds to respond and help them.

    Comment by Gino — November 14, 2011 @ 6:03 pm | Reply

  2. EXACTLY THE SAME KIND OF PROBLEMS AS WITH BATTLEFIELD 3 AAAAAAAAAAAAAARRRRRRRRRRGGGGGGGGGGGGHHHHHHHHHHHHHHH

    Over and over again, enter account details, no you are wrong, reset them, use the reset EA account to setup an account in Origin. All the people who paid through the nose to the game preloaded ready to play the second it was activated couldnt do anything for hours/days after the official go live date. And what do EA say? We dont care, you are not even getting an apology, let alone a refund.

    I absolutely detest EA, I think their business practices when you take into account the majority of their customer base are children are utterly abhorent and shameful, but what else can you do, they have the monopoly, they have some of the best games, we have not choice, end of.

    The problems with bf3 revolve around the hidious Origin client, and you HAVE TO register and agree to their shameful Ts&Cs in order to do so, before you can even install the game.

    To play the game, you have to open a web browser, login to the site, click to run the game from the web page, with then calls the Origin client which then logs on, then runs the game exe?!?!?!?! Then you either get a black screen, or it says game not installed, or says discnonected from EA or occasionally allows you to please. And this is after yesterday’s 500 mb patch. And this is progress!!!!

    I totally understand why people pirate games, 1) because it is sooooo much easier, and 2) game developers dont deserve your money because the publishers are evil.

    Comment by Mike — November 23, 2011 @ 8:48 pm | Reply

  3. Same issue – though with Mass Effect 2! Pre-order through Steam, get bonus content. Have to register bonus content.

    Ok, no worries – I already had an EA account for BF2. Log in, try register, no luck – went through the same process as you. After about an hour of getting to different screens with the same information (as in, it showed the same information, but they were totally different pages! Of course, I also had to log in each time), I finally did get to a screen where I could register for the content and download it.

    Out of curiosity, I took note of what the screen looked like, heading, what other things were on the screen, etc – closed the browser and tried to find it agin – no luck.

    Seriously, how can it be that hard to develop a site that people can actually use? Do they not have anyone actually try go through the process of registering content?!

    Comment by Leon — November 30, 2011 @ 2:38 pm | Reply


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